Cancellation Policy

At PrimaPet, we strive to process and fulfill your orders as quickly as possible. Please review our policy regarding order cancellations for your purchases.

Timeframe: You may request to cancel or modify a newly placed order within 59 minutes of purchase.

Process: To request a cancellation, you must contact our Customer Support team immediately via email at info@primapet.co, through our "Contact Us" page, or by phone at +1 888 504 5420. Please include your order number, full name, and email address used at checkout.

After 59 Minutes: Because our warehouse automated fulfillment pipeline initiates quickly, orders cannot be cancelled after 59 minutes. Once an order enters fulfillment, it must be delivered and processed as a standard return under our 30-Day Return Policy.

Partial Cancellations For orders containing multiple items, you may request a partial cancellation within the initial 59-minute window. Please state clearly to our support team which specific items you wish to cancel. If approved, the unfulfilled portion of the order will be refunded immediately.

Refunds for Approved Cancellations If your cancellation request is successfully submitted and confirmed within the allowed timeframe, a full refund will be processed back to your original payment method within 1 to 3 business days (posting times depend on your financial institution).

Customer Support (24/7):

PrimaPet
Operated by Nexa Commerce LLC
407 Lincoln Road suite 8N-275
Miami Beach FL 33139
Email: info@primapet.co
Phone: +1 888 504 5420