Refund policy

Cancellations & Order Changes

Your order can be cancelled or modified within 59 minutes of purchase. Contact info@primapet.co for assistance. After 59 minutes, the order moves to fulfillment and cannot be changed.

Returns We offer a 30-day return policy from the date of package delivery. 

To be eligible for a return:

- Products must be unopened, unused, sealed, and in their original packaging.
- Proof of purchase or order number is required.

Note: Return shipping costs are paid by the customer. Original shipping fees are non-refundable. We do not charge restocking fees.

Refunds Once your returned items are received and inspected, we will notify you of the approval status via email. Approved refunds are issued to your original payment method within 3 business days.

Damaged or Defective Items If your package arrives damaged or defective, please contact info@primapet.co within 7 days of receipt with order photos. We will dispatch a free replacement immediately.

Late or Missing Refunds If you haven't received your refund yet:

1. Double-check your bank account or payment provider account.
2. Contact your bank or credit card company (processing times vary).
3. If you still require assistance, reach out to info@primapet.co.

Shipping Returns Contact info@primapet.co to receive return instructions and address. Return shipping fees are non-refundable. For items over $75, we recommend using a trackable shipping service.