Shipping policy

Orders are fulfilled with USPS and trusted international/domestic logistics partners.

Order Processing

Order Cut-off Time: 5:00 PM EST (GMT -05:00, New York).

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 2 business days (Mon-Fri) during peak periods.

Shipping Rates & Delivery Times

We are proud to offer Free Worldwide Shipping on all orders.

Standard Shipping: 10-12 Business Days (Mon-Fri).

Expedited Shipping: From $3.95 up to $9.95. Expedited shipping time: 5-10 business days (Mon-Fri).

(Note: Shipping time excludes clearance/customs delays, if applicable).

Sanctions & Service Restrictions

This Website’s products and services are currently not available in (and the Website’s servers may not be accessed from) the following countries: Belarus, Cuba, Eritrea, Iran, North Korea, Iraq, Syria, Venezuela, Yemen, Congo, Central African Republic and in the following regions: Crimea – Region of Ukraine, Russian Industry Sector. This list may change from time to time, without notice. We retain the right to refuse shipping products to and providing services in these countries/regions, regardless of whether this list is up to date, in compliance with OFAC, EAR, & ITAR sanctions in place from time to time. In addition, this Website is not in the business of supplying products and/or services to governments or government employees.  

Customer Support (24/7):
PrimaPet
Operated by Nexa Commerce LLC
407 Lincoln Road suite 8N-275
Miami Beach FL 33139
E-mail: info@primapet.co
Phone: +1 888 504 5420