Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from primapet.co (the “Site”), operated by Nexa Commerce LLC.
Personal Information We Collect
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
When you place an order, we collect order details: your name, billing address, shipping address, payment details, email address, and phone number.
How We Use Your Personal Information We use Order Information to:
- Process and ship orders.
- Manage customer accounts, process cancellations, and send order notifications.
- Screen orders for potential risk or fraud.
- Send SMS/email marketing communications (where explicit consent was granted).
Text Marketing & Notifications By entering your phone number at checkout or through an opt-in form, you consent to receive automated marketing and transactional text messages. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
Sharing Your Personal Information We share your data with trusted US-compliant service providers:
- Fulfillment & Logistics Partners: To ship your recurring physical orders.
- Google Analytics & Ad Platforms: To measure site performance and deliver relevant advertising.
US State Privacy Rights (California, Virginia, Colorado, etc.) Under US state privacy laws (including California CCPA/CPRA), US residents have the right to:
- Know & Access: Request details about the personal data we collect and share.
- Delete: Request the deletion of personal information (subject to business record-keeping requirements).
- Opt-Out of Data Sale/Targeted Ads: We do not sell personal data for monetary consideration. However, sharing data for targeted advertising may be considered a "sale" under certain state laws. You can opt-out by contacting us.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@primapet.co or by mail using the details provided below:
Customer Support : 24/7
PrimaPet
Operated by Nexa Commerce LLC
407 Lincoln Road suite 8N-275
Miami Beach FL 33139
E-mail: info@primapet.co
Phone: +1 888 504 5420